If you need to cancel a recurring donation for any reason, find the donor’s recurring transaction by searching for their name in the search bar. Once you have found their transaction, under the Payment History column, click “Edit”.
On the Edit Recurring Donor page, click the “Cancel Recurring Donation” button.
A pop-up will appear, asking if you are sure you wish you cancel the donor’s recurring donation. To confirm that you want to cancel the recurring donation, enter the letters that you see in the box into the field and click “Yes”.
Your supporter will receive an email confirming that their recurring donation has been cancelled.