General

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Will I receive a notification when someone donates or registers through my Flipcause tools?
Yes. Flipcause will send notification emails any time any activity takes place within any campaign to the Admin of the Flipcause account. You can also include additional email addresses to receive notifications per specific campaign.  ...
Does Flipcause have donation limit?
We do not have any limits on how much you can process through Flipcause
Is it possible to record a payment that is less than $1 dollar?
At this time we are not able to process payments under $1.00.
How do I report the accurate amount of the donation received as well as the expense of the processing fees?
It's recommended that the Flipcause Account Balance be considered an account belonging to the organization. In every transaction, we display the gross transaction amount, fees paid by the organization, and the net received  amount . These ...
What is the transaction rate for payments made through Flipcause?
For all web payments and payments made through the card reader, the per transaction fee is 4.9% + 30 cents. For manual payments entered in by an administrator through the Dashboard or using the mobile app, the per transaction rate is 3.5%. Remember...
Does Flipcause accept foreign transaction? If yes, how much is the transaction fee?
 Absolutely! Flipcause accepts all credit card brands from any country. The fee structure is the exact same regardless of the card type and where the charge is coming from. As a refresher, there is a 4.9%+$0.30 for every transaction through ou...
Are the processing fees tax-deductible?
The amount which is tax-deductible is determined to whom the payment is being made. When a supporter chooses to pay the processing fee on behalf of an organization, the supporter is paying the fee portion of the transaction directly to Flipcause. S...
Tax Deductions
For all tools (even donations) you can set how much of the transaction is or is not tax deductible. The Tax Deductible Amount is equal to Price of Ticket minus Market Value.   So, in the case above, the Tax Deductible amount w...
Why is the merchant partner campaign not working?
 The Merchant Partners tool has been discontinued as interest from our partnered organizations and participation from retailers in the program has declined over the past few years. We have found the tool to be obsolete and does not serve as a v...
What happened to current active campaigns with the Merchant Partners tool activated?
Your existing campaigns using Merchant Partners stayed active until April 30, 2018.  -On May 1, 2018, active Merchant Partner tools were deactivated and are now inaccessible. You will notice the option to add Merchant Partners as a campaign to...
How do I email my supporters?
There are two paths: The Correct Way and The Quick Way. The Correct Way Flipcause allows you to collect signups to your mailing list, and is designed to work with third party emailing services such as Mailchimp, Constant Contact, and others...
Does our organization's website need to have SSL Certification?
The Flipcause payment pages are all encrypted with bank-level security. They have a green lock icon on each of them that, when clicked, displays this certificate (this is standard on all payment processing pages across the web).  You'll...
Can we use one Flipcause Account across multiple websites?
Yes, you can use Flipcause for all websites under your umbrella. You can customize the logos and color schemes for individual campaigns to match the alternate website branding, as well as the organization info and contact info that appears in y...
Can you tell me what it means to have someone join a mailing list? What type of info do they receive?
Supporters are given the option to opt into your mailing list as part of the process of completing a transaction through Flipcause. If that mailing list box is checked, two things happen:  1. They receive an email thanking them for joining the...
Do supporters have the option to pay through bank transfers?
Flipcause does not accept ACH bank transfers at this time.
Can Flipcause be the officiant of our online raffle?
Flipcause cannot be the officiant of online raffles because the gaming laws are different for each state. Our platform handles the registration of the tickets while the organization manages the online raffle.
Does Flipcause have Auto Reminder feature for supporters?
We do not have auto-reminders in our platform as of this moment. You can manually create an update in your Flipcause dashboard. Here are the steps to create an update in Flipcause:  On your Flipcause dashboard click Campaigns button. Se...
Is there a way to send an automatic email to the list we have from those who have made payments or used our contact form?
We are currently building out our own email communication tool within our platform which will give you the ability to proactively reach out to lists of your supporters.  In the meantime, you can use the Updates section of any campaign to sen...
Does Flipcause provide email hosting service?
 Website hosting, website editing, and website mastering are all going to be included in your Flipcause subscription. Outside of those 3 things, you want to make sure you maintain your domain registration and your email hosting with another ser...
Can I link my domain email address to Gmail?
I would recommend Google Business for that capability. Using Google Business will also provide you with full control of your email accounts. My suggestion would be to contact your current email service provider and also reach out to Google directly ...
Do we get a domain with Flipcause? Has Flipcause reserved a domain for us?
Flipcause does not provide domains so you will need to manage your domain and email hosting. Flipcause will maintain the web hosting and web builder.  We recommend using GoDaddy or Namecheap for your domain registrar, and Google for your email...
How can we increase our visibility on search engines?
While we do not offer direct assistance with SEO, Here are some resources that you can take a look at that will be of help. Search engine optimization (SEO) is the process of increasing the visibility of a website in a search engine's unpaid re...