FAQs

Articles

Will I receive a notification when someone donates or registers through my Flipcause tools?
Yes. Flipcause will send notification emails any time any activity takes place within any campaign to the Admin of the Flipcause account. You can also include additional email addresses to receive notifications per specific campaign. ...
Why haven't I received my funds in my bank account?
Your security is our highest priority. After adding your information in the Bank Accounts section of the Flipcause Dashboard, Flipcause will make two small deposits into your account for verification purposes. This may take up to two business days. ...
How do I email my supporters?
There are two paths: The Correct Way and The Quick Way. The Correct Way Flipcause allows you to collect signups to your mailing list, and is designed to work with third party emailing services such as Mailchimp, Constant Contact, and others...
Does our organization's website need to have SSL Certification?
The Flipcause payment pages are all encrypted with bank-level security. They have a green lock icon on each of them that when clicked, displays this certificate (this is standard on all payment processing pages across the web). You'll also...
Does Flipcause have a card reader that can be used on mobile devices for payment at an event?
Yes, we do! Please contact your Success Manager to request your Flipcause card reader. (Third-party card readers such as Square or PayPal's don't work with Flipcause.) The Flipcause card reader will only work with the Flipcause LIVE mobile...
Can we use one Flipcause Account across multiple websites?
Yes, you can use Flipcause for all websites under your umbrella. You can customize the logos and color schemes for individual campaigns to match the alternate website branding, as well as the organization info and contact info that appears in y...
How do I report the accurate amount of the donation received as well as the expense of the processing fees?
It's recommended that the Flipcause Account Balance be considered an account belonging to the organization. In every transaction, we display the gross transaction amount, fees paid by the organization, and the net received  amount . These ...
How to Set Up a White-Labeled Custom Domain for your Flipcause Campaign Page
Flipcause allows you to map a top-level domain (like www.yournonprofit.org) or a sub-domain (like donate.yournonprofit.org) to your Flipcause hosted campaign pages. The cost of fully white-labeling a Flipcause campaign site covers implementation and...
What are the Flipcause limitations on transaction volume or amount?
Virtually none. Our system is equipped to handle any volume of transactions with our elastic cloud infrastructure. In a single transaction, you can process up to $999,999.99.
Are the processing fees tax-deductible?
The amount which is tax-deductible is determined to whom the payment is being made. When a supporter chooses to pay the processing fee on behalf of an organization, the supporter is paying the fee portion of the transaction directly to Flipcaus...
I published a new campaign but when I check the website it doesn't appear. Is there a step I missed?
Publishing a campaign in the Flipcause Dashboard will put a campaign into the Active area of your campaigns, which will make it available to add into a Campaign Menu and available to create a code for in the Integration Center. Please note that the ...
Generating a QR code for your campaign
After you create a campaign, you might realize you want an easy way for people to access your campaign site after seeing a flyer. The best way to do this would be to add a QR code to your flyer. Anyone viewing your flyer would be able to scan the QR...
Tax Deductions
For all tools (even donations) you can set how much of the transaction is or is not tax deductible. The Tax Deductible Amount is equal to Price of Ticket minus Market Value.   So, in the case above,...