Non-profit organizations have recently become subject to high levels of fraudulent activity. This is a fairly new development, and has the industry scrambling to come up with solutions.
What is happening, and why:
Lists of credit card numbers are sold on the black market. The scammers purchasing those numbers need a way to test if the credit cards are valid by first running a small transaction. Non-profit organizations with online donation portals are the easy target. Once a donation portal is found, the scammers often run multiple credit cards for a small donations, anywhere from $1 - $20 each, to verify that the credit card will work.
This creates several problems for the organization. Your system is being flooded with fake donor data, and puts your organization at risk for disputes from the credit card holder, leaving you to foot the bill for each dispute fee from the credit card company. Unfortunately, once your organization has been targeted, there is not much you can do to stop the scammers from continuing to make these attempts. The truth is, currently there are no security measures built into any donation software out there.
Now that we've heard the bad news, it's time for the good news! Here is what we're doing at Flipcause to protect you, and additional measures you can take:
What we're doing:
Our current scanning and monitoring system is catching 85% of fraudulent attempts, so what you are seeing still getting through, is only a small percentage of total fraudulent attempts. If our systems determine that your organization is receiving a disproportionately high amount of these attempts, we place additional blocks to monitor transactions. You'll notice that the unwanted activity will dramatically slow down.
Beyond this, we are developing proprietary algorithms that will block 99+% of fraudulent transactions. The new systems we are building is something that companies pay $150,000+ for to build in-house, and we will have these additional measures available to all of our clients at no additional charge! It's worth re-iterating, this fraud issue is a relatively new issue that is happening across the board.
What you can do:
1. Monitor each donation for suspicious activity. You should be receiving an email notification of every donation that comes through. Make a point to inspect every donation you receive that is under $20. Things to look for: Fake names, fake email addresses, and fake street addresses (they will often look like "weruowhe jdsoeu" or "email@example.com"). Log into Flipcause, go to Funds and Account Records to view the details. Click "Details" next to the transaction to check if the name and contact information looks real.
2. If anything is clearly fake, refund the donation immediately to avoid dispute fees form the credit card company (which are non-refundable).You can refund any transaction from the Flipcause Dashboard by clicking on the Details button, there you can see a Refund button. (For details, see Page 11 here: https://www.flipcause.com/files/FlipcauseUpdatesJanuary2016.pdf)
3. If anything is suspicious but you're unsure, contact the donor personally to confirm this donation. (In the Details view, there is a button to "Contact" the donor.)
If you have any questions, don't hesitate to reach out to your Account Manager.