Card Reader - Troubleshooting

If you are experiencing problems connecting the Flipcause Card Reader with your phone, the following steps should resolve most issues. 

Note: The Flipcause Card Reader is only supported on Apple/iOS devices. If you are experiencing issues with the card reader on an Android device, you can try these tips too, but they are not guaranteed to fix the issue. We do not recommend using the card reader with Android due to poor compatibility.

Troubleshooting Steps:

  • Make sure you have a strong internet connection.
    • Connect your device to a strong WiFi connection to ensure best functionality. Try connecting to both WiFi and your mobile data to see if the problem is related to weak or missing connection. 
  • Make sure your card reader is fully charged. 
    • There is a charge indicator light next to the Micro USB slot. The light will shine green when fully charged, and red while charging. To check the battery status, plug your card reader in to charge and check the color of the indicator light.
  • Remove any case or cover from your device. 
    • Some cases/covers can prevent the card reader from plugging in completely, interrupting the connection between the card reader and your device.
  • Make sure you are using an Apple certified adapter.  
    • There have been reports of the card reader not working when paired with a non-Apple manufactured Headphone Jack Adapter. You can buy one directly from Apple here. You can also buy the Apple adapter from Amazon, just make sure the seller is listed as "Apple."
  • Make sure you've enabled microphone access for the Flipcause LIVE app. 
    • To check if microphone access is enabled on an apple device, go to your device's Settings > scroll down to the Flipcause app > Microphone needs to be toggled to green:

  • Update your device to the latest version of the operating system. 
  • Update your Flipcause LIVE app to the latest version.
    • To check if there is a new update of Flipcause LIVE, open the App Store app, click on the Updates tab, and look for Flipcause in the list of Available updates.
  • Restart your device.
    • Turn off your device and wait 1-2 minutes to restart your device.  
  • Uninstall and reinstall the app:
    • On iPhone and iPad
      1. From the Home screen, tap and hold the app icon until it shakes.
      2. Tap x on the app to delete it.
      3. Go to the App Store, search for Flipcause, and install the Flipcause LIVE mobile app. Log in once the app is installed.

If these steps didn't resolve your problem, we're here to help! Please contact your Success Team. We will need a few pieces of information in order to diagnose and resolve any issues, so please be ready to provide the following:

  1. Your device model,
  2. the operating system it's on,
  3. a detailed description of the issue you encountered, and
  4. which of the above steps you have already attempted.