If you need to cancel a recurring donation, go into Recurring Payments and find the donor’s recurring transaction by searching for their name in the search bar. Once you have found their transaction, under the Pymt. History column, click Edit.
On the Edit Recurring Payment Details page, click the Cancel Recurring Payment button.
A pop-up will appear, asking if you are sure you wish you cancel the donor’s recurring donation. To confirm that you want to cancel the recurring donation click YES, cancel recurring donations. Your supporter will receive an email confirming that their recurring donation has been canceled.
Note: Notifications for canceled recurring donations are sent ONLY to the primary administrator's email (super admin).
CANCELLING RECURRING DONATIONS AS A DONOR
As a recurring donor, you always receive an email confirmation every time your contribution is processed. If you want to cancel your recurring donation, here's what to do:
Find and open the latest email confirmation that you received from Flipcause. Click on Manage Recurring Donation.
Once you've clicked it, choose Cancel Recurring Donation.
You can also contact the organization directly if you want them to resend the confirmation email or cancel the recurring donation for you.
We hope this helps! Feel free to reach out to your Success Team if you need anything. We'd be happy to assist you.