If you need to cancel a recurring donation, go into Recurring Payments and find the donor’s recurring transaction by searching for their name in the search bar. Once you have found their transaction, under the Pymt. History column, click View Edit.
On the Edit Recurring Donor page, click the “Cancel Recurring Payment” button.
A pop-up will appear, asking if you are sure you wish you cancel the donor’s recurring donation. To confirm that you want to cancel the recurring donation click “YES, cancel recurring donations." Your supporter will receive an email confirming that their recurring donation has been cancelled.
Note: Notifications for canceled recurring donations are sent ONLY to the primary administrator's email (super admin).