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Flipcause Website vs. Flipcause Dashboard
If you opted for the Flipcause Website Package as part of your Flipcause subscription, this means you have two separate sets of logins and login areas: 1. Your Flipcause Dashboard is accessed at flipcause.com/sign-in . It is where you can access y...
Will I receive a notification when someone donates or registers through my Flipcause tools?
Yes. Flipcause will send notification emails any time any activity takes place within any campaign to the Admin of the Flipcause account. You can also include additional email addresses to receive notifications per specific campaign.
Does Flipcause have donation limit?
We do not have any limits on how much you can process through Flipcause.
Is it possible to record a payment that is less than $1 dollar?
At this time, we are not able to process payments under $1.00.
How do I report the accurate amount of the donation received as well as the expense of the processing fees?
It's recommended that the Flipcause Account Balance be considered an account belonging to the organization. In every transaction, we display the gross transaction amount, fees paid by the organization, and the net received  amount . These ...
Flipcause Processing Fees & Guaranteed Effective Rate
WHAT ARE THE PROCESSING FEES ON FLIPCAUSE? For web-based payments, our processing fee is 5 .9% + 30 cents per transaction . For payments processed by your organization manually—through the Dashboard or using manual entry in the mobile ...
Does Flipcause accept foreign transaction? If yes, how much is the transaction fee?
 Absolutely! Flipcause accepts all credit card brands from any country. The fee structure is the exact same regardless of the card type and where the charge is coming from. As a refresher, there is a 5.9%+$0.30 for every transaction through ou...
Are the processing fees tax-deductible?
The tax-deductible amount is determined to whom the payment is being made. When a supporter chooses to pay the processing fee on behalf of an organization, the supporter pays the fee portion of the transaction directly to Flipcause. Since paymen...
Tax Deductions
For all tools (even donations) you can set how much of the transaction is or is not tax deductible. The Tax Deductible Amount is equal to Price of Ticket minus Market Value. So, in the case above, the Tax Deductible amount would be $150. But i...
Why is the merchant partner campaign not working?
The Merchant Partners tool has been discontinued as interest from our partnered organizations and participation from retailers in the program has declined over the past few years. We have found the tool to be obsolete and does not serve as a valuabl...
What happened to current active campaigns with the Merchant Partners tool activated?
Your existing campaigns using Merchant Partners stayed active until April 30, 2018.  -On May 1, 2018, active Merchant Partner tools were deactivated and are now inaccessible. You will notice the option to add Merchant Partners as a campaign to...
How does emailing work with Flipcause?
Your community engagement system is made up of a continuous cycle of two components:  incoming activity  and outgoing activity . Your incoming activity refers to actions your supporters take , such as payments and donations, volunteer s...
How do I email my supporters?
There are two paths: The Correct Way and The Quick Way. The Correct Way Flipcause allows you to collect signups to your mailing list, and is designed to work with third party emailing services such as Mailchimp, Constant Contact, and others...
Does our organization's website need to have SSL Certification?
The Flipcause payment pages are all encrypted with bank-level security. They have a green lock icon on each of them that, when clicked, displays this certificate (this is standard on all payment processing pages across the web).  You'll...
Can we use one Flipcause Account across multiple websites?
Yes, you can use Flipcause for all websites under your umbrella. You can customize the logos and color schemes for individual campaigns to match the alternate website branding, as well as the organization info and contact info that appears in your s...
Can you tell me what it means to have someone join a mailing list? What type of info do they receive?
Supporters are given the option to opt into your mailing list as part of the process of completing a transaction through Flipcause. If that mailing list box is checked, two things happen:  1. They receive an email thanking them for joining the...
Do supporters have the option to pay through bank transfers?
Flipcause does not accept ACH bank transfers but only credit card payments. All donors will have the option to cover the processing fee of their initial and recurring transactions.
Can Flipcause be the officiant of our online raffle?
Flipcause cannot be the officiant of online raffles because the gaming laws are different for each state. Our platform handles the registration of the tickets while the organization manages the online raffle.
Does Flipcause have Auto Reminder feature for supporters?
We do not have auto-reminders on our platform as of this moment. You can manually create an update in your Flipcause dashboard. Here are the steps to create an update in Flipcause: On your Flipcause Dashboard , click the  Campaigns button....
Using the Donate Button on Facebook
When you share your campaigns on Facebook, Facebook will encourage you to create a "Donate" button to receive donations directly through Facebook. Until early 2019, nonprofits were able to link this Donate button to an external website. Fa...
Is there a way to send an automatic email to the list we have from those who have made payments or used our contact form?
We are currently building out our own email communication tool within our platform, which will give you the ability to proactively reach out to lists of your supporters. In the meantime, you can use the Updates section of any campaign to send out...
Does Flipcause provide email hosting service?
No, Flipcause does not provide email hosting. Only, website hosting, website editing, and website mastering are included in your Flipcause subscription.  You will need to maintain your domain registration and your email hosting with another se...
Can I link my domain email address to Gmail?
I would recommend Google Business for that capability. Using Google Business will also provide you with full control of your email accounts. My suggestion would be to contact your current email service provider and reach out to Google directl...
Email vs. Web HTML
There’s a difference between web and email HTML - email HTML is more limited and can’t support some common elements you may be used to using on your website. Through this article, we’ll clarify which types of HTML elements you can...
Do we get a domain with Flipcause? Has Flipcause reserved a domain for us?
Flipcause does not provide domains, so you will need to manage your domain and email hosting. Flipcause will maintain the web hosting and web builder. We recommend using GoDaddy or Namecheap for your domain registrar, and Google for your e...
How can we increase our visibility on search engines?
While we do not offer direct assistance with SEO, I can point you to some resources. Search engine optimization (SEO) is the process of increasing the visibility of a website in a search engine's unpaid results. By using SEO on your website, yo...
How does currency conversion work for international transactions in Flipcause?
All payments that go through Flipcause are processed in USD. We do process international transactions, but there is no option to convert these payments to other currencies. If there is an international donor, we recommend confirming the current exc...
Flipcause Cancellation Policies
Regarding your subscription with Flipcause, you can cancel your subscription any time, and we have a flexible policy about it. In addition, we will always refund you your subscription fees for all the unused time.  If you are planning to cance...
What are the capabilities of the heat map?
The heat map registers the location of the transaction as it is being processed. These locations are not the physical address a supporter uses during a transaction but rather the geolocation which the transaction was made from. If you would like ...