If you uncover a transaction that is fraudulent in your account, you can flag it as fraud right from your Flipcause Dashboard. Flagging a transaction as fraud will initiate an investigation with our compliance team who will look to reimburse the cardholder (refund the transaction), and file a fraud report. Once the fraud investigation is initiated, the related funds will be deducted from your merchant account.
To flag a fraudulent transaction:
- From the left-hand side of your Dashboard, click on Reports.
- Next, click on Transaction & Activity Reporting.
- The Report Type will automatically be set to All Transaction Records. Use the filters to define a range that includes the transaction you want to flag as fraudulent. When you're done, click Generate Report.
- Scroll down to the list and locate the fraudulent transaction.
- Note: if you don't see the transaction you're looking for, you may have to refine your filters! Click the Details button.
- This will open a window with the transaction details. Click the Flag Fraud button at the top of the record.
- Click the checkbox to report the transaction as fraud. You can also enter any relevant details in the text box below, but this step is optional. Then click Submit.
- You will be asked to confirm your submission. Click Yes to send the report.
- You will receive a confirmation that the transaction has been flagged as fraud.
